Orders & Shipping
Do you ship internationally?
Yes. We offer worldwide shipping to destinations currently available at checkout.
Are shipping and duties included at checkout?
Yes. No extra charges will be added later through our store after checkout.
How long does processing take?
Most orders are prepared and dispatched within 4–6 business days. More complex orders may take 7–10 business days. Please refer to the product page for item-specific details.
When will I receive tracking information?
Tracking details are emailed within 48 hours after shipment. If you have not received them by then, please check your inbox and spam folder, or contact us for help.
Can I change my customization details after placing an order?
Please contact us within 24 hours of placing your order if you need to update your customization details. We will do our best to help, but changes may no longer be possible once production has begun.
What if I entered the wrong shipping details?
Please contact us as soon as possible. We will do our best to update the details before the order ships, but changes may not be possible once it is in transit.
Packaging & Privacy
Is your packaging discreet?
Yes. Orders are packed in a discreet, low-profile way that does not directly reveal the nature of the contents.
Is it suitable for gifting?
Yes. Each order is prepared with care in packaging that feels refined, protective, and gift-ready, making it well suited for personal gifting.
Product Information & Care
Where can I find material and sizing details?
Please refer to the product page for the most accurate material, construction, and sizing information.
How should I care for my piece?
Most of our pieces are made with leather, so care may vary slightly by item and finish. In general, keep your piece clean, dry, and stored with care. Please refer to the product page for item-specific guidance.
Returns & Support
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. We will do our best to help before the order ships, but once it has been dispatched, cancellation may no longer be possible.
Do you accept returns or exchanges?
As many of our pieces are made to order or personalized, we are unable to accept general change-of-mind returns or exchanges. Custom or engraved items are also non-returnable unless they arrive damaged, defective, or incorrect. If there is any issue with your order, please contact us and we will do our best to help.
What if my order arrives damaged or incorrect?
Please contact us with your order number and clear photos. Depending on the issue, we may offer a replacement or another suitable solution.
Any other question?
You can contact us through our contact page! We will be happy to assist you.
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